Bilingual Collections Agent
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Job Description
Bilingual Collections Agent managing inbound and outbound overdue-account calls for Progressive Leasing’s lease-to-own solutions. Providing customer assistance from home near Glendale, Arizona.
Responsibilities:
- Make outbound and inbound calls
- Collect on accounts that are past due
- Provide top tier support and service to customers
- Complete five weeks of mandatory full-time virtual training
- Work assigned Monday-Friday shifts and required Saturdays
- Complete a 10-minute Ribbon AI Virtual Introduction after applying
Requirements:
- Customer service and prior collections experience
- Impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency
- Ability to work with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent
- Must be 18 years or older
- Located within a 60-mile radius of Glendale, AZ
- Designated home-based workspace, preferably quiet and free from distractions
- Wired internet connection with at least 10 Mbps download and 4 Mbps upload
- Wireless, DSL, and/or satellite internet service providers are not compatible
- Spanish fluency for the 5% hourly pay increase
- Full-time training attendance required; 100% attendance required
- Ability to work required Saturday shifts
- Other qualified experience may include call center, sales, retention, resolution, debt recovery, delinquency, negotiations, or repossessions
Benefits:
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance
- Paid Parental Leave
- Company Matched 401k
- Paid Time Off
- Paid Holidays
- Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
- Monthly bonus
- 5% hourly pay increase for verified Spanish fluency
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