Bilingual Nurse Navigator
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Job Description
Bilingual remote Nurse Navigator triaging patients through Pager Health’s AI-powered virtual care platform. Coordinating care, documenting in EMR, and improving telemedicine experiences.
Responsibilities:
- Use technology to build trust and triage patients to the right care at the right time
- Provide exceptional virtual care and customer service through live messaging, video, phone, and/or email
- Document patient interactions within the EMR
- Follow and apply clinically validated triage protocols
- Provide high-quality service to patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, and related tasks
- Troubleshoot technology with patients
- Ensure a seamless patient call-center experience
- Coordinate lab orders, prescription orders, radiology tests, and other aspects of patient care
- Work on projects that optimize operational efficiency and improve the telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Complete additional projects as assigned
Requirements:
- Minimum of 2+ years of experience as a Registered Nurse in a clinical/bedside hospital setting
- Active, unencumbered RN license issued by the state where you reside, with compact/multistate privileges
- Minimum of an Associate Degree in Nursing (ADN)
- Bilingual proficiency in English and Spanish
- Hands-on RN experience in ER/ED, ICU, Stepdown, Telemetry, Med-Surg, Oncology, and/or Float is highly preferred
- Ability to give and receive actionable feedback
- Critical-thinking and problem-solving ability
- Strong multitasking, typing, and interpersonal skills
- Enthusiasm for and adaptability to new technology
- Mastery of oral and written language
- Ability to assess and communicate with patients via a text-based platform
- Flexibility and ability to learn quickly in a fast-paced, changing environment
- Detail-oriented, organized, and self-starting
- Comfortable communicating with patients through live messaging, video, phone, and/or email
Benefits:
- Full-time remote work
- Variety of shifts available
- Remote-first team environment
- Opportunities to shape the role and stretch skills
- Work alongside passionate, talented, and mission-driven professionals
- Opportunity to drive the company’s future and make a positive impact
- Shift differentials in addition to the stated hourly pay range
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