Bilingual Receptionist
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Job Description
Remote Bilingual Receptionist for Pacific Workers, a law firm advocating for injured workers. Responsible for handling calls, providing customer service, and scheduling appointments.
Responsibilities:
- Answer incoming calls through a VOIP system in both English and Spanish
- Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel
- Forward calls to the appropriate departments and take accurate messages
- Schedule appointments and manage calendars
- Communicating via phone and email with legal teams
Requirements:
- Fluent in English and Spanish (able to read, write, and speak with near-native fluency)
- Previous experience in customer service or reception (experience in a legal setting is a plus)
- Willingness to work on Colombian holidays (U.S. holidays are observed and paid)
- Empathy, professionalism, and a growth-oriented mindset
Benefits:
- Monday to Friday schedule
- 100% remote position
- Working hours: 8 AM – 5 PM Pacific Time
- Indefinite-term contract under Colombian labor law
- Paid time off in your first year
- Social benefits
- Well-being programs
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