Bilingual Medical Receptionist
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Job Description
Bilingual Medical Receptionist supporting patient communication and front desk operations for a healthcare practice. Handling inbound calls, appointment scheduling, and administrative tasks with a focus on reducing no-shows.
Responsibilities:
- Support patient communication, scheduling, and front desk operations for a busy healthcare practice.
- Handle inbound calls, appointment scheduling, and patient follow-ups.
- Reduce no-shows through proactive communication, including reminders, confirmations, and follow-ups.
- Support key administrative functions such as referrals, insurance verification, authorizations, and document management.
- Communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish.
- Assist with day-to-day administrative tasks and maintain accurate and organized records.
Requirements:
- Strong phone etiquette and professional communication skills
- Solid understanding of medical terminology (ophthalmology preferred)
- High attention to detail, especially for insurance and documentation tasks
- Ability to multitask in a fast-paced, high-volume environment
- Experience with scheduling, patient coordination, and administrative workflows
- Familiarity with insurance processes, authorizations, and e-fax systems
- Comfortable using practice management systems and communication tools
- Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms
- Basic proficiency in email, spreadsheets, and documentation tools
- Background in healthcare (Medical Assistant, Medical Receptionist, or similar role)
- Experience in high-call-volume clinics or fast-paced environments
- Knowledge of appointment scheduling and no-show reduction strategies
- Bilingual in English and Spanish (required) for effective patient communication
- Patient-focused with empathy and professionalism
- Reliable and consistent in attendance and performance
- Organized and detail-oriented
- Proactive and solution-oriented
- Able to work independently with minimal supervision
- Calm and professional under pressure
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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