Bilingual Single Session Counsellor
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Job Description
Bilingual Single Session Counsellor providing immediate support for emotional distress through phone and chat. Work with individuals at risk while collaborating on treatment and safety plans.
Responsibilities:
- Provide immediate support and guidance to individuals experiencing emotional distress or crisis, using telephonic and chat platforms
- Delivering single-session counselling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality
- Conducting thorough assessments to determine client risk acuity and the need for a safety plan
- Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns, and working closely with individuals at risk
- Collaborating with the client to develop clear and concise treatment and safety plans
- Maintaining accurate and clear clinical documentation in our case management system
- Responding flexibly and professionally in fast-changing or ambiguous situations
Requirements:
- Be fully bilingual, speaking both French and English with a clinical proficiency
- Hold a Master’s degree in Social Work, Counselling Psychology, Psychotherapy or a related field (e.g., MSW, MACP, MPsy, MP etc.)
- Have flexibility to work varying shifts including but not limited to evenings, weekends, and statutory holidays to support our 24/7 contact center operations
- Demonstrate expertise in risk assessment, sound clinical judgment, and trauma-informed care
- Be confident leveraging technology and tools to enhance therapeutic approaches, client support, and documentation
- Maintain clinical composure and a solution-focused approach in high-stress or uncertain situations
- Exercise sound clinical judgment and proactive decision-making, taking initiative while upholding professional and ethical standards
- Apply creativity and open-mindedness to improve therapeutic approaches and develop solutions in evolving or ambiguous situations
- Exhibit exceptional listening, empathy, and communication skills to build trust, manage expectations, and respond effectively to the client needs
Benefits:
- Open Availability Required (6:30AM - 12AM (midnight); Monday - Sunday including statutory holidays)
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