Insurance Counselor II – Centralized
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Job Description
Insurance Counselor role at DaVita providing education on health insurance options and implications. Supporting dialysis patients in navigating their insurance needs and managing healthcare.
Responsibilities:
- Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
- Helps alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs
- Conducts 100% telephonic patient insurance education while operating within established compliance parameters of the company
- Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
- Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
- Completes insurance assessments/evaluations for patients to accurately document patient education sessions
- Acts as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns
- Builds and maintains relationships with field partners to ensure seamless patient support
Requirements:
- High School Diploma or equivalent required
- Minimum of one (1) year experience working with Medicare and Medicaid insurance, as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), strongly preferred
- Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients preferred
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
- PowerPoint preferred
- Bilingual/Spanish Speaking required
Benefits:
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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