Bilingual Technical Support Engineer
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Job Description
Technical Support Engineer troubleshooting client integration issues at Flexspring. Collaborating with clients and development teams on data integration solutions and support cases.
Responsibilities:
- Effectively troubleshoot, identify the root cause and develop solutions to production issues that arise in customers’ integrations while adhering to support SLA.
- Provide exceptional communication to all parties, both internal and external.
- Document troubleshooting and resolution notes in our Case Management System (Service Cloud) and keep the client informed about the case progression continuously.
- Drive support cases through resolution by working collaboratively with the support team, technical consultants, 3rd party partners, and the client.
- Participate in quality assurance processes including production update testing, pre-release testing, and other forms of collaborative quality assurance work.
- Identify progress gaps and provide suggestions and feedback to the manager to improve them.
- Participate in the rotation on-call support processes.
Requirements:
- College Diploma equivalent or in Computer Science, Mathematics, Physics, Statistics, Data Analysis or equivalent experience.
- Fluent in French and English both verbal and written communication.
- Software development experience with Java, Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc.
- Strong desire to learn new technology.
- Strong critical thinking and problem-solving skills, both technical and business.
- A proven track record in going the extra mile with customer service engagements.
- You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty.
- Able to discuss and give your input on client service tickets, and communicate solutions to clients.
- Demonstrated experience in fast-paced environments and meeting company and client deadline expectations when resolving Service Requests.
- Excellent attention to detail and ability to troubleshoot quickly and efficiently.
- Self-aware, motivated, coachable, ability to collaborate with all team members.
Benefits:
- Work from home.
- Enjoy flexible hours.
- Work with cutting-edge technology in the growing field of data integration.
- Own your success: Receive attractive compensation, enjoy an empowering work culture, and apply your expertise to meaningful work.
- Expect excellence: Collaborate, learn, and grow with a high-performance team.
- Receive additional stock compensation in a rapidly growing company.
- Work with AI and emerging technologies.
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