Billing Assistant
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Job Description
Assistente de Faturamento maintaining billing operations and customer contracts in a tech holding company. Engage in innovative methodologies for efficient processes.
Responsibilities:
- Process billing for domestic and international customers.
- Register and maintain contracts.
- Manage system license releases and register time bank entries in Iniflex.
- Apply adjustments (monthly, annual, hourly rate, budget table).
- Register accounts on clients' platforms and manage platform access.
- Support the Accounts Receivable team, ensuring all billings align with contracts and commercial terms.
- Support analyses (international clients, quotations).
- Handle and manage tickets through the Orquestra platform.
- Provide customer service and support via email, phone and WhatsApp.
- Draft and update internal procedures as needed.
- Other duties related to the role.
Requirements:
- Previous billing experience, preferably in the services sector.
- Comfortable working with ERP systems.
- Basic Excel knowledge.
- Higher education in progress or a technical degree in Business Administration, Accounting, Finance, or related fields.
- Continuous learning mindset and ability to adapt to standardized processes.
- Organized with a strong attention to detail.
- Ability to negotiate and resolve outstanding issues.
- Good time and priority management.
- Ability to handle multiple tasks and companies simultaneously.
- Proactivity.
- Flexibility.
- Resilience.
- Teamwork skills.
- Experience with ERP systems and management tools.
- Customer service experience.
- Experience working in environments certified to ISO 27001 and ISO 27701 standards, with a focus on information security and data protection.
- Familiarity with standardized routines and Shared Services Center (SSC) environments.
Benefits:
- 100% remote position.
- Eco-friendly welcome kit.
- Sustainable company culture.
- Ongoing campaigns.
- Composting incentive.
- Health insurance.
- Life insurance.
- Friendly and collaborative environment.
- Workplace exercise sessions.
- FreeDay (extra day off program).
- Reading allowance.
- Caju gift card + birthday get-together.
- Virtual social gatherings (live sessions).
- Momento Off (time to disconnect).
- Continuous development.
- Innovation program.
- Education assistance.
- Dual monitor setup.
- Partner discounts (pharmacies, nutritionists, psychologists).
- Clude well-being app.
- Totalpass subscription.
- Home office allowance.
- Time off for graduation.
- Gift for employees' new babies.
- Gift upon return from paternity leave.
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