Billing Specialist
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Job Description
Billing Specialist I responsible for inbound customer inquiries and billing-related requests for Cox Automotive. Collaborating with various departments to support customers and internal teams.
Responsibilities:
- Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers followed by documenting related discussions & research
- Research & verify customer issues with internal teams to determine root cause & warranted remediation
- Clearly & concisely present information in verbal or written form to internal & external customers
- Other projects & billing related customer responsibilities as needs arise
Requirements:
- High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role
- Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience
- Ability to articulate issues, document resolution, & recognize when to escalate
- Strong written & verbal communication skills required
- Effective accounting, organizational, attention to detail, & time management skills required
- Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
- Experience working with customers or vendors to resolve issues with an excellent customer service track record
Benefits:
- Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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