Billing Systems Analyst
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Job Description
Billing Systems Analyst I optimizing telecom billing solutions, monitoring systems, and engaging with customers while maintaining flexibility in remote work.
Responsibilities:
- Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
- Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
- Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
- Able to perform first cut basic analysis via predefined SOPs.
- Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
- Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
- Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
- Communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
- Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
- Document operational and system architecture processes and configuration and identify automation opportunities where applicable
- Participating in Operations 24x7 on-call rotation schedule
- Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support teams, customer, and 3rd party vendor.
- Able to capture chronology of events for critical and high alerts.
Requirements:
- Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
- 1-3 years of work experience in software industry and application support experience
- Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
- Good working experience with System monitoring and ITSM processes
- Experience in documenting support plans, support strategy, support cases.
- Able to work in a team or independently and be self-sufficient.
- Experience in telecom OSS/BSS domain.
- Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
- Experience with good communication skills and customer connection.
- Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
- Proficient in English in a business environment.
Benefits:
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
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