Business Analyst, Deposits & Daily Banking
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Business Analyst optimizing customer service processes for Deposits and Daily Banking products. Collaborating with Product, Operations, and CS teams for effective implementation and continuous improvement.
Responsibilities:
- Map and document how customer requests within Deposits and Daily Banking are handled (by agents or bots)
- Create and maintain step-by-step flows and BPMN diagrams for core and edge cases
- Ensure clarity, accuracy, and relevance of all processes over time
- Prepare the Customer Service team for new product launches, policy updates, and new tools within the Deposits and Daily Banking scope
- Translate business and product changes into concrete CS actions (scripts, macros, workflows)
- Build project plans, align with other teams, and ensure timely implementation
- Proactively surface risks and blockers and work across teams to resolve them
- Monitor whether requests are handled as designed
- Track key metrics (handling time, satisfaction, process adherence, SLAs)
- Identify root causes for deviations and address them with the relevant teams
- Handle incidents and escalations within the deposits scope
- Propose and drive changes to simplify or improve customer processes
- Sync with Business, Product, Training, and QA to ensure alignment
- Collaborate with Data Analysts to measure the impact of improvements
- Coordinate across CS, Product, Engineering, Risk, Compliance, and other departments on the deposit customer journey
Requirements:
- 2+ years of experience as a business analyst, service lead, process analyst, or similar role in fintech, banking, BPO, or a digital company (Customer Support background is a strong plus)
- Prior experience in fast-paced environments (fintech, tech, BPO, e-commerce)
- Experience in describing and optimizing business processes — proficient in BPMN and tools like Lucidchart or Draw.io
- Ability to work with data: basic SQL, experience with BI dashboards (Metabase, Looker, Tableau, or similar)
- Understanding of CRM systems and ticketing platforms
- Strong project coordination and stakeholder management skills
- Analytical, structured, and detail-oriented mindset
- Experience working across multiple teams or departments
- English B2+ (English-speaking work environment)
Similar Jobs
Business Analyst III
Business Analyst III supporting State Health Benefits Plan at Horizon. Conducting data analysis and developing scalable solutions for operational challenges.
Business Analyst
Business Analyst analyzing and optimizing staff resources for operational efficiency in school-based business. Collaborating with FP&A team and driving enhancements in financial reporting and analysis.
Business Analyst
Business Analyst at Cayuse serving as a key liaison between stakeholders and technical teams. Eliciting, analyzing, and validating business requirements in a remote environment.
Business Analyst – Implementation
Business Analyst at fintech focusing on fund administration and private equity expertise. Configuring systems, supporting client migrations, and analyzing investment accounting processes.
Business Analyst, Qualtrics – Contract
Business Analyst responsible for survey administration and data reporting for institutional initiatives. Collaborating with stakeholders and ensuring data integrity in a remote setting.
Senior Business Analyst
Senior Business Analyst handling large projects requiring expert knowledge in business methods, particularly in Life Insurance. Leading requirements elicitation and solution design with diverse stakeholders.
ERP Business Analyst, AX
ERP Business Analyst AX responsible for Microsoft Dynamics AX implementations and business process improvements at Amcor. Collaborating with business leaders in the manufacturing industry across EMEA.
Business Analyst
Business Analyst leading digital strategy and client engagements for Valtech. Building relationships with stakeholders and analyzing products for successful task deployment.
Business Analyst
Analytical backbone of Salmon Bank's Delivery Platform team. Mapping delivery processes and translating requirements for tech teams.
Business Analyst
Business Analyst role focusing on elections administration and product development for a remote software company. Elicit and document business rules, facilitate workshops, and validate compliance in election processes.
Business Analyst
Business Analyst at Judi Health collaborating with teams to deliver product solutions for a better healthcare experience. Handling requirements, support, and data-driven product enhancements.
Senior Solutions Analyst, Government
Solutions Analyst at Sayari helping clients leverage products for investigative and risk management solutions. Collaborating with government agencies and enterprises to drive success through data utilization.
Senior Business Analyst
Senior Business Analyst managing technical delivery and leading project areas for Business Analysis team. Providing expert advice, mapping processes, and gathering business requirements remotely in Portugal.
Business Analyst
Business Analyst focusing on operational effectiveness for a national health solutions partner. Collaborating with cross-functional teams to enhance client experience and performance metrics.
Business Analyst
Business Analyst supporting UK-based employer in identifying business needs and delivering data-driven solutions remotely. Ideal for a proactive South African professional with 3+ years of experience.
Business Analyst
Business Analyst leading analytics initiatives and delivering insights for a franchise organization across North America. Responsible for KPI ownership and contributing to enterprise data strategy.
Business Analyst
Business Analyst leveraging expertise in business analytics to improve performance at leading franchise organization. Focus on advanced insights, KPI development, and business intelligence strategy.
Business Analyst
Business Analyst with 5+ years of experience in BI, driving insights through advanced modeling and Power BI. Collaborating with teams in a fully remote capacity with opportunities for advancement.
Senior Business Analyst
Business Analyst at Stewart analyzing and validating requirements to improve business processes. Focused on developing innovative solutions through stakeholder engagement and analytical thinking.
Senior Business Analyst
Senior Business Analyst leading end-to-end ownership of enterprise data products in a global risk advisory firm. Collaborating with cross-functional teams to deliver impactful business outcomes.