Business Services Analyst – Analyste, relations avec les partenaires
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Job Description
Business Services Analyst at CaRMS building and maintaining relationships with partner organizations. Facilitating market intelligence collection and product discovery insights in a remote-first environment.
Responsibilities:
- Build and maintain trusted relationships with partner organizations and members
- Lead conversations with partners to understand needs, challenges, and emerging trends
- Represent the organization at external meetings, working groups, and industry events to strengthen relationships and gather market intelligence
- Collect, synthesize, and document partner insights in a clear, structured way
- Translate external feedback into evidence-based inputs that inform product discovery, prioritization discussions, and roadmap planning
- Identify recurring themes, unmet needs, and opportunity areas across partners and the broader market
- Work closely with Product, Delivery, and Leadership to ensure partner perspectives are well understood and considered in planning and decision-making
- Support product teams by providing contextual insight, validation, and partner impact analysis—without owning product decisions
- Identify opportunities for new partnerships or enhancements that align with product direction and organizational strategy
- Provide insights and recommendations to leadership on partnership approaches, ecosystem positioning, and sector dynamics
Requirements:
- Bachelor’s degree in business, management, business analysis, economics, public administration, communications or a related discipline
- 5+ years in external relations, stakeholder engagement, partnership development, or related roles
- Experience in medical education, preferably within a faculty of medicine, medical school, residency program, or related environment of the CaRMS match process and medical education landscape
- Experience in market analysis and relationship management
- Proficiency with digital collaboration tools (Microsoft 365, Asana, etc.)
- Bilingual (English/French)
Benefits:
- Remote-first work environment that supports continuous quality improvement (CQI) and professional development
- Comprehensive benefits program
- Industry-leading defined contribution pension plan
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