Business and Financial Performance Analyst
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Job Description
Business and Financial Performance Analyst at Velera, overseeing financial management for Contact Center Services and driving performance improvements across operations.
Responsibilities:
- Lead financial performance management for the Contact Center, including monitoring and improving revenue, expense, and margin outcomes against plan
- Own and execute forecasting, planning support, and in-period performance analysis, translating operational drivers into actionable insights and recommended actions
- Monitor business performance against financial targets, proactively identifying risks and opportunities and driving corrective actions in partnership with leadership
- Develop and maintain cost-to-serve models and financial frameworks that inform pricing, operational decisions, and long-term planning
- Analyze financial and operational trends to provide clear, data-driven recommendations that improve profitability and operational efficiency
- Partner cross-functionally with Operations, Finance, Pricing, and Sales to align financial targets with operational execution and client commitments
- Provide financial evaluation and decision support for business cases, investments, and new initiatives, including revenue projections, cost impacts, and return analysis
- Drive continuous improvement in financial reporting, forecasting, and performance management processes to enhance visibility, accuracy, and speed of decision-making
- Serve as a key financial advisor to Contact Center leadership, influencing decisions through insights and business expertise
- Perform all other duties as assigned.
Requirements:
- Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field required
- Advanced degree (MBA or similar) preferred
- 6+ years of experience in financial planning, forecasting, financial analysis, or business performance management
- Experience supporting or driving financial performance within a complex, service-based or contact center environment preferred
- Demonstrated experience in cost modeling, pricing analysis, or profitability optimization
- Experience partnering cross-functionally with Finance, Operations, and business leadership to influence decision-making
- Experience working with large datasets, financial systems, and business intelligence tools
Benefits:
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
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