Business Consultant – Virtual Care Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Business Consultant delivering operational excellence in virtual healthcare at TELUS Health. Leading enablement efforts, building scalable systems for smooth care delivery.
Responsibilities:
- Plan, resource, and execute enablement programs, projects, and training initiatives
- Oversee project & program launches from conception to rollout
- Map and improve workflows, standardize operating procedures, clarify escalation paths
- Define, monitor, and report enablement metrics using data to identify gaps
- Partner with leadership and cross-functional stakeholders to ensure enablement is responsive
- Identify gaps in resources, capabilities, and/or processes; design and lead interventions
Requirements:
- 7-10 years of progressive experience in operations, enablement, project management or similar roles
- Demonstrated track record of building or scaling enablement or support functions
- Solid program and project management expertise with heightened ability to manage cross‑functional, high‑complexity projects
- Deep commitment to operational excellence with solid experience in process optimization
- Data‑driven mindset with strong ability to define, monitor, and interpret KPI’s
- Strong communication and influence skills to engage stakeholders at all levels
- Adaptability, comfortable operating in evolving, fast‑paced environments
- Great‑to‑haves: Prior experience specifically in virtual care / telehealth operations
- University degree in business, project management, communications, or a related field
- Certifications in process improvement (Lean, Six Sigma, or equivalent)
Benefits:
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Similar Jobs
Vice President of Field Operations – Luxury
Vice President of Field Operations driving operational excellence across Hyatt's luxury hotels. Leading teams to deliver unforgettable guest experiences and strengthen brand partnerships.
Program Coordinator, Operations – 1st Shift
Program Operations Coordinator responsible for optimizing Data Center operations at GXO. Coordinate hardware logistics and improve product workflow while minimizing costs.
Senior Manager, Congress Operations
Senior Manager leading Congress Operations at Amgen, ensuring compliance and excellence in multifaceted congress logistics and engagement. Driving collaboration across Commercial and Medical teams for global congress execution.
Program Chair, Resource Operations Professions
Program Chair overseeing Marketing curriculum and faculty development at UAGC. Fostering student engagement and success in a remote online environment.
Sales Strategy & Operations
GTM Strategy & Operations driving operational efficiency at OpenAI. Collaborating across teams to enhance AI product adoption and business scaling.
Consultant IT Operations
Consultant in IT Operations coordinating IT projects and supporting operational processes. Engaging with various teams to enhance the IT business landscape and manage initiatives effectively.
Specialty Operations Pharmacy Technician, Level 2
Specialty Operations Pharmacy Technician supporting medication preparation and dispensing in a remote role. Conducting administrative tasks and ensuring adherence to operational processes.
Organ Recovery Coordinator – Operations Team
Organ Recovery Coordinator for LifeShare Carolinas overseeing clinical evaluation and management of organ donors. Collaborating with hospital staff and ensuring appropriate donor management.
Hardware Operations Specialist
Hardware Operations Specialist overseeing customer deployments for connected vehicle hardware. Coordinating installations, vendor relationships, and training for successful hardware rollouts.
VP – Operational Excellence
VP of Operational Excellence for leading commercial access and security integration business. Driving measurable EBITDA improvement across multiple partner companies in North America.
Screening Consultant, Operations & Policy Analyst 3
Operations & Policy Analyst leading key projects and data analysis for Oregon's Investigations Unit. Collaborating with stakeholders to ensure child safety and develop policy improvements.
Senior Reliability Operations Engineer
Senior Reliability Operations Engineer overseeing incident response and operational reliability for robotic delivery solutions. Collaborating with engineering teams to enhance system stability and performance.
Reliability Operations Engineer
Managing operational reliability of robotics and cloud systems at Serve Robotics. Handling Tier 2 escalations while collaborating with product engineering and SREs.
Manager, Claims Operations – PLADS Leave of Absence
Managing daily operations of the Claims business unit at Aflac, ensuring customer satisfaction and operational efficiency. Leading initiatives for risk management and quality improvement in claims processing.
Paraplanner, Admin & Operations
Paraplanner/Admin & Operations Specialist preparing financial advice documents for Australian clients. Work remotely supporting a modern financial advisory firm with high-quality client administration.
Operations Manager
Operations Manager leading a department at TaskUs, a fast-growing digital services provider. Focusing on KPI achievement, employee development, and innovative problem-solving.
Ad Operations Analyst, Entry-Level
Ad Operations Analyst managing digital advertising campaigns at BM Digital. Seeking analytical STEM graduates for hands-on experience in a performance-driven environment.
Ad Operations Specialist
Ad Operations Specialist managing advertising campaigns and analytics for digital marketing firm. Collaborating with US team on various marketing activities in a remote setting.
Operations Manager – Director
Operations Manager or Director at Civic TN managing finance, HR, compliance, and operational functions. Leading organizational excellence while supporting underrepresented communities in shaping state policy.
Dental Operations Manager
Dental Operations Manager overseeing dental operations for Medi-Cal, Healthy Families, and Medicare members. Responsible for compliance, monitoring, and provider network management.