Business Systems Analyst / Demand Manager
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Job Description
Contract Business Systems Analyst managing demand intake and prioritization for various teams at Cable One. Role focuses on collaboration, execution, and enhancing demand processes in a remote environment.
Responsibilities:
- Manage incoming demands from submission through to qualification and approval.
- Collaborate with business owners to clarify scope, objectives, success metrics, and constraints.
- Ensure demands are complete, actionable, and ready for estimation and prioritization.
- Identify and resolve missing information, risks, or dependencies.
- Support demand scoring, tiering, and sequencing using predefined criteria.
- Partner with the PMO, resource managers, and delivery leads to align priority and capacity.
- Track demand aging and follow up to prevent bottlenecks.
- Maintain transparency across approved, queued, and in-progress work.
- Document business requirements, problem statements, and high-level solution needs.
- Collaborate with technical teams to validate feasibility and level-of-effort estimates.
- Identify cross-system, cross-team, and customer experience impacts.
- Support the transition from demand to delivery with clean handoffs.
- Facilitate intake reviews, clarification sessions, and working meetings.
- Serve as the central point of coordination across business, technology, CX, and operations.
- Escalate risks, gaps, or decision needs to leadership as required.
- Support project kickoffs by ensuring a shared understanding of scope and intent.
- Provide regular updates on demand status, throughput, and blockers.
- Support continuous improvement of demand management processes and tools.
- Help enforce intake standards and governance guardrails.
Requirements:
- 5+ years of experience as a Business Systems Analyst, Product Analyst, or Demand Manager.
- Proven experience managing high-volume demand intake and prioritization.
- Strong requirements gathering and documentation skills.
- Experience working across business and technical teams.
- Comfortable operating in ambiguous and fast-paced environments.
- Strong written and verbal communication skills.
- Proficiency with ServiceNow Demand, PPM, or similar workflow tools. (preferred)
- Experience with enterprise digital transformation initiatives. (preferred)
- Familiarity with Agile or hybrid delivery environments. (preferred)
- Experience with CX, operations, or platform-centric programs. (preferred)
Benefits:
- Health insurance
- Flexible work arrangements
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