Senior Systems Analyst – Tier 3 Systems Support
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Job Description
Senior Systems Analyst providing technical support with ERP systems at Voke in Brazil. Responsible for incident resolution, root cause identification, and technical documentation.
Responsibilities:
- Handle tickets and perform in-depth technical analysis
- Resolve complex incidents and identify and address root causes
- Document permanent solutions and technical standards to reduce recurrence
- Create and maintain detailed documentation (architecture, workflows, dependencies)
- Support CMDB processes and configuration governance
- Define observability standards (logs, metrics, alerts) for all systems
- Ensure compliance with Brazil's LGPD and internal policies (access control, data segregation)
- Support audits and respond to critical vulnerabilities
- Define strategies for high availability, backup, and recovery
- Validate disaster recovery tests and contingency plans for critical systems
Requirements:
- Bachelor's degree required in Databases, Systems Analysis and Development, Information Systems, Computer Science, or related fields
- Experience handling support tickets for ERP systems
- Solid experience with databases and SQL
- Preferred experience with Oracle databases and PL/SQL
- Preferred experience with ERP systems and business processes
Benefits:
- Meal or food allowance – to keep you energized
- Medical and dental coverage – because health is a priority
- Life insurance – for your security and peace of mind
- Birthday day off – so you can enjoy your special day
- Profit-sharing / performance bonus – when the company succeeds, you benefit too
- Transportation allowance – to commute to the office
- Holiday bonus – a special year-end bonus to contribute to the Christmas celebration
- Zenklub – mental and emotional health support, including consultations with nutritionists
- Wellhub – physical activity programs to balance body and mind
- OnHappy – perks to enjoy weekends, holidays, or vacations
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