Business Systems Analyst, IT GTM
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Job Description
Business Systems Analyst driving the optimization of partner experience through Salesforce transformation. Collaborating with cross-functional teams to enhance processes and reporting.
Responsibilities:
- Lead business analysis efforts for partner portal and Salesforce transformation projects that enhance how partners interact with CrowdStrike
- Gather, document, and translate business requirements from alliance/channel teams and internal operations stakeholders into functional specifications
- Analyze and optimize end-to-end processes including lead management, opportunity tracking, partner certifications, partner information management, and approval workflows
- Design and implement reporting and dashboard solutions that provide actionable insights to partners and internal teams
- Collaborate with cross-functional teams to identify pain points and opportunities for process improvement in the partner experience
- Conduct user acceptance testing, create test plans, and ensure solutions meet business requirements
- Develop training materials and provide support for new features and enhancements
- Manage multiple concurrent projects with varying priorities and stakeholder groups
- Serve as a liaison between business users, technical teams, and leadership
Requirements:
- 5+ years of experience as a Business Systems Analyst, preferably with Salesforce platforms
- Strong understanding of partner/channel operations, partner portals, or B2B partner ecosystems
- Proven experience with Salesforce Sales Cloud, Partner Community/Experience Cloud, CPQ
- Expertise in requirements gathering, process mapping, and documentation
- Experience with reporting and dashboard design (Salesforce Reports & Dashboards, Tableau, or similar)
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication skills with ability to translate technical concepts for business audiences
- Demonstrated ability to manage stakeholder relationships and drive consensus
- Self-starter who can work independently with minimal guidance
- Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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