Systems Analyst – TOTVS
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Job Description
Analista de Sistemas Totvs supporting the stability and parameters of TOTVS RM modules. Responsible for support in financial, accounting, tax, and HR modules while ensuring process adherence.
Responsibilities:
- Provide maintenance, parameterization and enhancement of TOTVS RM backoffice modules, ensuring system stability, adherence to business processes, and efficient user support.
- Provide functional and technical support for TOTVS RM modules (Financial, Accounting, Tax and HR).
- Analyze and resolve tickets (incidents, service requests and problems).
- Perform parameterizations and configurations according to business rules and legislation.
- Develop and maintain SQL queries, reports and cubes.
- Support integrations with satellite systems (APIs, WebServices).
- Participate in implementation, upgrade and improvement projects.
- Conduct functional testing and validation with users.
- Document processes, solutions and changes.
- Identify opportunities for improvements and automation.
Requirements:
- Experience with TOTVS RM (Backoffice).
- Knowledge of financial, accounting and tax processes.
- Proficiency in SQL Server (queries, joins, stored procedures).
- Experience with reporting tools (RM Reports / Cubes / Metadata).
- Experience with integrations (API / WebService).
- Knowledge of version upgrades and patch application; troubleshooting in RM environments.
- Bachelor's degree completed or in progress in: Information Systems; Computer Science; Systems Analysis and Development; or related fields.
- Preferred / Nice-to-have:
- Experience in educational environments (TOTVS Educacional).
- Knowledge of TAF / tax / eSocial.
- Experience with tax reform projects (CBS/IBS).
- Experience with automation tools (e.g., n8n).
- Knowledge of BI (Power BI / advanced SQL).
- Success indicators (KPIs):
- Ticket response SLA.
- Mean time to resolution (MTTR).
- Reduction of recurring incidents.
- User satisfaction (internal NPS).
- Stability of the RM environment.
- Education:
- Bachelor's degree completed or in progress in: Information Systems; Computer Science; Systems Analysis and Development; or related fields.
Benefits:
- Provide maintenance, parameterization and enhancement of TOTVS RM backoffice modules, ensuring system stability, adherence to business processes, and efficient user support.
- Provide functional and technical support for TOTVS RM modules (Financial, Accounting, Tax and HR).
- Analyze and resolve tickets (incidents, service requests and problems).
- Perform parameterizations and configurations according to business rules and legislation.
- Develop and maintain SQL queries, reports and cubes.
- Support integrations with satellite systems (APIs, WebServices).
- Participate in implementation, upgrade and improvement projects.
- Conduct functional testing and validation with users.
- Document processes, solutions and changes.
- Identify opportunities for improvements and automation.
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