C&C Admin and Support Specialist
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Job Description
C&C Ops Support Specialist providing support to C&C teams for claims and collections processing. Responsible for data accuracy, case management, and communication with stakeholders.
Responsibilities:
- Review claims and collections submissions to ensure required documentation and information are complete and accurate
- Enter and maintain accurate C&C case records and documentation in operational systems
- Monitor case documentation and distribute cases to ensure compliance with required operational standards
- Communicate with policyholders, brokers, and service users to obtain missing documentation or clarify information when required
- Support customer-related inquiries by coordinating internally with Claims, Collections, and other operational teams
- Create and manage internal or external tickets related to C&C operational issues, system support requests, or customer inquiries
- Participate in system testing activities and review system-generated documentation to ensure timely updates and revisions
- Perform the in-office C&C check process in coordination with the C&C accounting team
- Perform additional operational tasks or special assignments as required to assist the C&C teams and support operational priorities
- Support operational initiatives, process improvements, or system-related projects when required
Requirements:
- Associate degree, diploma or equivalent work experience preferred
- Minimum 2-3 years of experience in operation support, administrative coordination, customer service, or C&C support
- Experience working with operational systems, case management tools, or ticketing platforms is an asset
- Ability to review documentation for completeness, identify issues and proactively follow up
- Ability to manage multiple priorities in a fast-paced operational environment
Benefits:
- Competitive compensation
- Annual bonus eligibility and/or commission structure opportunities
- 401(k) discretionary match of up to 6%
- Flexible work schedules
- Health and wellness benefits
- Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
- Tuition Reimbursement
- Family care resources, including fertility and adoption benefits
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