Customer Support Specialist
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Job Description
Customer Support Specialist responsible for providing technical support and maintaining customer satisfaction for Teramind's Insider Risk Management platform. Work involves chat and email interactions primarily during business hours.
Responsibilities:
- Provide technical support to our customers
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.
Requirements:
- Provide technical support to our customers
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.
Benefits:
- Competitive compensation
- Flexible paid time off
- Laptop reimbursement
- Ongoing training, development, and career growth opportunities
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