Resident Support Agent, Customer Experience
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Job Description
Customer Experience (CX) Resident Support Agent resolving client inquiries and enhancing services remotely for a fast-growing company in multifamily living.
Responsibilities:
- Address inquiries, resolving issues, and providing information about our products and services.
- Maintain a high standard of communication, both verbal and written.
- Use various tools and platforms to manage customer interactions efficiently.
- Work closely with various teams to identify customer needs and advocate for customer feedback.
- Contribute to our overall success and help maintain our reputation as a leader in the industry.
Requirements:
- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in a customer service role, preferably in a support capacity.
- This role is a remote, work from home position; you will need a dedicated working area.
- Excellent verbal and written communication skills with a keen attention to detail.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Proficiency in using computer systems and customer support software.
- Flexibility to work various shifts, including evenings and weekends, as required.
Benefits:
- Competitive Pay – Earn a solid wage for the hard work you put in every day
- Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
- Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
- Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
- Active Work Environment – Stay on your feet, stay moving, and skip the desk life
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