Customer Service Representative
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Job Description
Customer Service Representative providing excellent support by assisting policyholders with claims and policy information at American Income Life. Handle high-volume calls while maintaining department standards.
Responsibilities:
- Provide excellent customer service by explaining policy coverage and claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties.
- Heavy phone contact with policyholders, providers, and interested third parties.
- Process policyholder requests from correspondence, phone calls, and emails.
- Review and maintain new and revised procedures regarding policy information.
- Maintain department standards for the number of calls, average handle, and time management.
Requirements:
- High school diploma or equivalent required, some college preferred.
- At least one year of office experience preferred.
- Telecommunications experience is a plus.
- A background in life and Health insurance, as well as knowledge of insurance operations, is desired.
- Customer service background and strong phone skills.
- Excellent written and oral communication.
- Excellent organization skills.
- Must be able to maintain confidentiality.
- Excellent alpha and number recognition skills.
- Demonstrated mathematical abilities.
- Basic PC skills.
- Ability to handle high-stress situations calmly and with tact and professionalism.
- Strong decision-making skills with the ability to analyze situations and make logical conclusions.
- Must be able to type at least 30WPM.
Benefits:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including a pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
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