Customer Support Agent
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Job Description
Customer Support Agent ensuring customer satisfaction by addressing inquiries and resolving issues. Passion for iGaming and eSports is essential, with remote work flexibility.
Responsibilities:
- Deliver prompt and effective assistance to our customers.
- Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution.
- Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients.
- Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
- Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.
Requirements:
- Previous customer service experience (iGaming experience is a plus).
- Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
- Experience in cryptocurrency is an advantage.
- Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
- Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
- Capable of working autonomously and making sound decisions to address customer needs.
- Flexibility: Willingness to learn and work varying shifts in a 24/7 support team.
Benefits:
- 25 days of PTO
- Equipment allowance
- Flexible remote work
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