Cloud, Licensing Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Cloud + Licensing Support Specialist at Managed Solution, assisting sales and providing customer support for cloud products. Engaging in administrative duties and maintaining licensing compliance.
Responsibilities:
- Input Microsoft Co-sell opportunities into Microsoft Partner Center, including data entry, opportunity qualification, and updating won/lost opportunities.
- Monitor and maintain data accuracy across all Partner Center entries to ensure compliance with Microsoft incentive eligibility requirements.
- Handle annual client renewals of Microsoft 365 subscriptions (including Azure): pulling reports, building contracts, communicating with customers, and renewing subscriptions per agreements.
- Provide superior, first-line customer support related to Office 365 inquiries, meeting Service Level Target for responses related to licensing administration/customer questions, escalating as needed per department procedures.
- Onboard new CSP customers, including such activities as: sending a welcome email, coordinating the transition/purchase/reassignment of licensing, and working with current partner or Microsoft to cancel previous subscriptions as needed.
- Build customer quotes in accordance with provided customer/prospect requirements, using both Excel and PandaDoc, sending completed quotes to the appropriate party.
- Run customer reports for monthly invoicing processes.
- Conduct regular data audits across customer accounts, licensing inventories, and Partner Center records to identify discrepancies and opportunities for optimization.
- Track and report on departmental KPIs to support operational decision-making.
- Identify inefficiencies in current workflows and proactively recommend process improvements to enhance team productivity and accuracy.
Requirements:
- Minimum 2+ years of hands-on experience with Microsoft Cloud Solution Provider (CSP) programs and Partner Center, including subscription management, CPOR claims, co-sell deal registration, incentive program compliance, and GDAP relationship administration.
- Demonstrated expertise with Microsoft New Commerce Experience (NCE) including subscription lifecycles, pricing models, term commitments, and legacy CSP to NCE transitions.
- Strong knowledge of Microsoft licensing programs and models including CSP, NCE, and Open Value, with working knowledge of Azure consumption billing and subscription management.
- Proven technical troubleshooting skills and ability to communicate complex concepts clearly to customers, including writing guidance documentation and resolving licensing provisioning issues, subscription transfers, and Partner Center operational problems.
- Extremely organized and detail-oriented, an efficiency rockstar, and an excellent verbal and written (English) communicator as the job requires multiple internal and external interactions.
- Demonstrated ability to research and develop proficiency around detailed, technical subjects.
- Strong analytical skills with the ability to review data, identify patterns, spot errors, and draw actionable insights from reports and metrics.
- Proven track record of identifying process inefficiencies and implementing improvements that enhance productivity and accuracy.
- Previous knowledge of contract management systems and/or procurement processes is preferred. If none, demonstrated attention to details and methodical traits are required.
- Experience in utilizing quoting/contracts management systems (PandaDoc, ConnectWise preferred).
Benefits:
- PTO – earn 80 hours upon hire in year 1; 15 days in year 2; and 20 days in years 3+
- 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
- Holidays - Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
- Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
- Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
- $100K Life/AD&D policy provided for all employees, free of charge!
- Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
Similar Jobs
Customer Support Representative, L2
Customer Support Representative providing technical support and customer service to clients in a 24/7 helpdesk environment. Role involves troubleshooting, ticket resolution, and client communication.
Sales Support Specialist
Sales Support Specialist collaborating with Sales and Engineering teams at DataVizion. Building client solutions and developing business strategies in managed IT services.
Fitment Support Specialist – IT, Tech
Technical Support Specialist providing IT assistance remotely for a leading smart mobility SaaS company. Delivering support for installation procedures, troubleshooting, and telematics diagnostics.
Customer Support Manager – Team Lead
Customer Support Manager Team Lead overseeing Managed & Support Services for Motorola in North America. Focus on customer satisfaction, revenue growth, and relationship management with public safety clients.
Youth Peer Support Specialist
Youth Peer Support Specialist providing holistic support for youth mental health in community-based program. Focus on empowerment, self-management, and collaboration with multidisciplinary teams.
Customer Support Specialist
Customer Support Specialist responsible for providing technical support and maintaining customer satisfaction for Teramind's Insider Risk Management platform. Work involves chat and email interactions primarily during business hours.
Customer Support Specialist
Customer Support Specialist responsible for providing technical support and maintaining customer satisfaction. Work involves handling customer inquiries via chat and email to resolve issues.
Resident Support Agent, Customer Experience
Customer Experience (CX) Resident Support Agent resolving client inquiries and enhancing services remotely for a fast-growing company in multifamily living.
Patient Support Specialist – Onboarding
Patient Support Specialist onboarding patients for remote monitoring with a focus on patient education and device usage guidance. Collaborating to ensure adherence and successful patient engagement in healthcare.
German Customer Support Agent – iGaming
German Customer Support Agent providing professional support to iGaming customers via live chat and email. Join a dynamic team in a supportive environment with opportunities for growth.
Customer Service Advocate III
Customer Service Advocate resolving complex issues using various communication channels at Centene. Supports members in a fast-paced environment over phone, chat, and email.
Executive Vice President, Sales and Customer Experience
Executive Vice President overseeing Sales and Customer Experience at Radian, focusing on strategic growth and customer satisfaction initiatives.
Customer Service Representative
Customer Service Representative providing excellent support by assisting policyholders with claims and policy information at American Income Life. Handle high-volume calls while maintaining department standards.
Technical Sales Support Specialist – East Coast
Technical Sales Support Specialist at Epta bridging sales and technical support for clients. Providing product knowledge and ensuring customer satisfaction in the commercial refrigeration sector.
Customer Services Portal Specialist
Customer Services Portal Specialist at Philips supporting scalable service operations and driving improvements for user adoption. Requires experience with Salesforce customer communities and operational workflows.
Customer Support, Operations Lead – AI-First
Customer Support & Operations Lead making support fast and scalable for outdoor hospitality marketplace. Leading a team and improving workflows using AI in a fully remote role.
Customer Support Agent
Customer Support Agent ensuring customer satisfaction by addressing inquiries and resolving issues. Passion for iGaming and eSports is essential, with remote work flexibility.
Head of Customer Experience – Success Management
Lead Customer Experience & Success Management at Member Solutions, a SaaS provider for membership-based businesses in Canada, focusing on client retention and revenue growth.
Customer Service Representative – 2nd Shift
Customer Service Representative for Tramec, LLC handling orders and customer inquiries via phone and email. Ensuring compliance and maintaining organized records in a supportive role.
Enterprise Customer Experience Manager
Enterprise Customer Experience Manager drives strategic growth and satisfaction for Guideway Care’s highest-value customers through collaboration and operational excellence.