Call Center Sales Intake Trainer
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Job Description
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Responsibilities:
- Develop and maintain training materials, agendas, assessments, and learning resources.
- Facilitate new hire training programs and ensure adherence to established processes.
- Provide coaching and performance feedback to new and existing employees.
- Design and deliver continuous education programs based on performance trends and business needs.
- Measure training effectiveness and monitor performance impact through key metrics.
- Partner with Operations, QA, and Leadership teams to identify training opportunities and support performance improvement.
- Ensure training content remains accurate, relevant, and aligned with company goals.
Requirements:
- Minimum 3 years of experience in a Trainer or similar role within a BPO, call center, or high-volume operational environment.
- Experience in instructional design, curriculum development, training delivery, and evaluation methodologies.
- Strong classroom facilitation, presentation, and adult learning skills.
- Proven ability to develop training plans, materials, assessments, and guidelines.
- Experience providing coaching and feedback on both technical and soft skills.
- Strong analytical skills with the ability to measure training effectiveness and identify improvement opportunities.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Google Workspace (Docs, Sheets, Slides, Drive, Forms), and communication/collaboration platforms such as Slack and Microsoft Teams.
- Excellent written and verbal communication skills.
- Advanced English level (C1/C2).
- Strong organizational skills with attention to detail and follow-through.
- Ability to manage multiple priorities effectively in a fast-paced environment.
Benefits:
- Competitive compensation commensurate with experience.
- Yearly bonus.
- 100% remote work environment.
- 10 Paid time-off (PTO) days per year.
- 3 Paid US holidays per year.
- Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
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