Call Time Manager
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Job Description
Call Time Manager overseeing phone banking programs for Indivisible Project's Digital Organizing team. Engaging voters and managing volunteers while working during evenings and weekends.
Responsibilities:
- Staff and oversee all scheduled phonebanks, with consistent evening and weekend availability, serving as the lead coordinator during phonebanks, acting as the primary point of contact for volunteers and staff, and ensuring: (50%) Phonebanks start and end on time and run efficiently
- Real-time support and troubleshooting for volunteers is provided during phonebanks
- Set up and disseminate the phonebank “Back-of-Show” document to staff and volunteers helping to staff the phonebanks (25%) Help train and guide volunteers and staff on dialing tools, scripts, and best practices
- Other duties as assigned (5%)
Requirements:
- Experience managing or supporting phonebanking or similar volunteer-driven programs, including coordinating logistics, facilitating events, and troubleshooting in real time
- Demonstrated ability to lead in fast-paced, high-pressure environments, particularly during live events.
- Strong written and verbal communication skills, including experience giving clear instructions.
- Experience working with volunteers or grassroots communities, with an emphasis on creating inclusive, engaging, and positive participant experiences.
- Proficiency with digital organizing and event tools, including Scale to Win (or similar autodialers), Mobilize, Zoom, and Google Workspace (Docs, Sheets, Calendar).
- Ability to work evenings and weekends regularly, aligned with phonebank scheduling needs.
- Strong organizational skills, with attention to detail and ability to multi-task during live calls.
- Comfort with basic technical troubleshooting and supporting users with varying levels of technical experience.
- Familiarity with voter contact and political organizing tools, such as VAN or EveryAction.
- Experience in electoral, advocacy, or issue-based campaigns, particularly in digital or distributed organizing contexts.
- Experience working with or training volunteers, especially on tools, scripts, or engagement strategies.
- Experience creating training materials or facilitation guides (e.g., slide decks, run-of-show documents, etc.
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