Care Experience Learning and Development Associate
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Job Description
Learning and Development Associate supporting training and onboarding at Charlie Health for the Care Experience team. Leading virtual sessions and enhancing onboarding materials.
Responsibilities:
- Lead engaging, high-impact virtual training sessions for new hires on the Care Experience team, ensuring alignment with role-specific workflows and expectations
- Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning
- Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
- Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities
- Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance
- Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
- Work with key stakeholders to ensure strategies support business objectives and mission across departments
- Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates
Requirements:
- 2+ years of experience in behavioral health or healthcare in a client-facing setting, OR in Learning & Development, training, or enablement
- Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
- Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
- Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
- Bachelor's degree in a related field preferred
- Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
- Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment
Benefits:
- Comprehensive benefits for full-time employees
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