Care Management Licensed Practical Nurse, LPN
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Job Description
Remote LPN managing chronic and complex-care patients through EPIC Health’s virtual care programs. Conducting telephonic outreach, coordinating services, and improving patient outcomes from Florida.
Responsibilities:
- Manage a panel of patients enrolled in Chronic Care Management (CCM), Principal Care Management (PCM), Transitional Care Management (TCM), Remote Patient Monitoring (RPM), Behavioral Health Integration (BHI), and other care management programs
- Conduct scheduled telephonic outreach to assess patient needs, symptoms, medication adherence, and barriers to care
- Reinforce individualized care plans and provide education on chronic disease management, medications, preventive care, and healthy lifestyle choices
- Identify care gaps and coordinate follow-up appointments, screenings, lab work, and referrals
- Assess social determinants of health and connect patients with appropriate community resources
- Recognize changes in patient condition and escalate concerns to the appropriate provider following established protocols
- Review medication lists, identify potential concerns, and communicate findings to the care team
- Support patients following hospitalizations, emergency department visits, or other significant health events
- Document all patient interactions, interventions, and care management activities accurately within the electronic health record
- Work closely with providers, pharmacists, behavioral health professionals, specialists, and care management teams
- Maintain productivity, quality, documentation, and compliance standards
- Participate in virtual huddles, case reviews, training, and quality improvement initiatives
Requirements:
- Graduate of an accredited Practical Nursing program
- Active, unrestricted Florida LPN license with Nurse Licensure Compact (NLC) multistate privileges
- Minimum of 1 year of clinical nursing experience
- Strong assessment, communication, organizational, and documentation skills
- Comfortable working independently in a remote environment while collaborating with a multidisciplinary team
- Previous remote or telephonic nursing experience preferred
- Experience with CCM, RPM, Medicare, Medicaid, or value-based care preferred
- Experience with Athenahealth, ChronicCareIQ, 3CX, or similar healthcare platforms preferred
- Basic Life Support (BLS) certification preferred
- Bilingual (Spanish) is a plus
- Must reside in Florida
- Private, secure home office with reliable high-speed internet
- Ability to maintain HIPAA compliance while working remotely
- Availability and responsiveness throughout scheduled work hours
- Background checks are required for this role
Benefits:
- Competitive compensation
- Comprehensive Medical, Dental, and Vision benefits
- 401(k) Retirement Plan
- Paid Time Off and Paid Holidays
- Ongoing training and professional development
- Supportive, collaborative team environment
- Opportunity to make a meaningful impact on patients' lives every day
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