Care Team Program Manager – Senior
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Job Description
Care Team Program Manager overseeing operational execution of mental health care initiatives at Brightline. Collaborating with clinical leadership to translate care priorities into structured programs.
Responsibilities:
- Own end-to-end project management for high-priority care initiatives, from scoping and planning through execution, launch, and post-implementation evaluation
- Act as the single point of coordination across care projects, maintaining a full view of active and upcoming initiatives, dependencies, and resourcing needs
- Translate care priorities into clear project plans, timelines, and deliverables, ensuring alignment with operational and business objectives
- Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward
- Serve as the clinical stakeholder and advisor on cross-functional initiatives led by other teams (Product, Ops, Marketing), ensuring clinical considerations are integrated appropriately
- Scope and integrate multidisciplinary collaboration models, particularly between coaching, therapy, psychiatry, and hybrid clinic service lines
- Drive consistent integration of collaboration elements into daily care team workflows and meetings
- Facilitate strong partnerships that enhance care quality, clinician support, and patient outcomes
- Establish lightweight but effective project management frameworks that work in a fast-moving care environment
- Create visibility into care project status, priorities, and outcomes for executive and care leadership
- Serve as the DRI (Directly Responsible Individual) for clinical initiative execution, accountable for on-time delivery and outcomes
- Lead planning, scoping, and execution of high-priority care initiatives including: daytime and summer utilization programs, multidisciplinary care integration, care quality enablement (e.g., AI tools), and clinician engagement efforts
Requirements:
- 6+ years of experience in senior program/operations management within healthcare, digital health, care operations, or similarly complex, cross-functional environments
- Nice to Have: PMP (Project Management Professional) certification or equivalent
- Demonstrated ability to manage multiple concurrent initiatives with competing priorities
- Strong comfort partnering with senior care and care operations leaders and influencing without direct authority
- Experience translating ambiguous, evolving care needs into structured operational processes
- Exceptional organizational, communication, and stakeholder management skills
- Experience working in a fast-paced, high-growth, venture-backed environment strongly preferred
- Experience partnering with C-suite or VP-level clinical leaders as an operational thought partner
- Clinical background not required; ability to quickly learn and operate effectively in care settings is essential
Benefits:
- Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
- 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave
- Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
- Stock Options
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