Chat & Community Support Specialist
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Job Description
Chat & Community Support Specialist at NoGigiddy assisting users and managing community inquiries. Handling live chat support, user posts, and resolving common issues with empathy and clarity.
Responsibilities:
- Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
- Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
- Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
- Escalate complex or sensitive issues to the appropriate team with full documentation
- Contribute to the help center knowledge base
- Flag trends in user issues or feedback to the product and content teams
- Maintain consistent tone and quality across all support touchpoints
Requirements:
- No degree required
- Fast, accurate typing — live chat moves quickly
- Excellent written communication — clear and empathetic
- Able to handle multiple conversations simultaneously without dropping quality
- Patient with frustrated users — you de-escalate, you don't match energy
- Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus
Benefits:
- Fully remote
- Flexible scheduling across support windows
- Paid training on platform and support tools
- Access to the full NoGigiddy earning opportunity network
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