Customer Support Associate
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Job Description
Customer Support Associate aiding nurses and hospital leaders with platform inquiries and feedback. Directly interacting with users to improve M7 Health's customer experience.
Responsibilities:
- Be a responsive, empathetic first point of contact for M7 users via phone, email, and text
- Troubleshoot platform questions and route technical issues to the right teams with clear context
- Log and synthesize customer interactions to surface patterns and inform ongoing improvements
- Work closely with your fellow support teammates and Director of Customer Support to align on priorities
- Serve as connective tissue between frontline user experience and the internal teams building and improving the platform
- Advocate for user needs — translating support trends into actionable feedback
Requirements:
- Strong communicator
- Stay calm under pressure
- Reliable and detail-oriented
- Comfortable with technology and explaining it
Benefits:
- Paid training and onboarding
- Flexible scheduling opportunities
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