Claims Adjuster
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Job Description
Claims Adjuster managing property claims using data and empathy for Kin's insurance clients. Driving customer satisfaction and resolution in a remote-first environment.
Responsibilities:
- Examining and appropriately interpreting insureds’ policies, forms in force, and other records to determine coverage and extent of company’s liability
- Keeping active communication with customers throughout the Claims process
- Drafting, approving, and adjusting estimates of damage and loss amounts
- Using varying methods of investigation, including taking recorded statements, consulting with police, inspecting property damage, and reviewing documentation
- Partner with field appraisers to manage home estimates/repairs
- Estimating cost of repair, replacement, or compensation
- Writing clear, concise diary notes in addition to setting field assignments, saving contacts, and issuing payments
- Appropriately applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines
Requirements:
- 2+ years of first-party residential property claims adjusting working directly for an insurance carrier
- An active, valid Adjusters License in your current state of residence
- Knowledge and experience in California claim handling
- Strong understanding of Florida insurance laws and good faith claims handling
- Capability to work through daily & catastrophe claims in high-risk states
- Experience with vendor management and negotiations
- Comfortable utilizing various claims systems (i.e. Xactimate, Symbility, EagleView)
- Bilingual capability is a plus (spanish-speaking)
Benefits:
- Competitive salary and company equity through Restricted Stock Units (RSUs)
- Eligible for additional compensation annually through participation in our Kin Leadership Incentive Plan
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-paid life insurance and short-term disability
- Employee referral bonuses
- Health & wellbeing support including long-term disability, critical illness, accident, legal, and pet insurance
- Access to mental health support and confidential counseling resources
- Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
- Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Career mobility and internal growth opportunities
- Professional development budgets for certifications, conferences, and learning available, subject to management approval
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