Claims Casualty Team Manager – Litigation
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Job Description
Manage claims activities within the casualty unit for AAA, providing leadership and support to ensure compliance with regulations and best practices. Oversee team performance and resolve customer service issues.
Responsibilities:
- Review claim files regularly for quality
- Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)
- Coach and counsel employees on performance in a responsive and timely manner
- Resolve a variety of customer service issues through communication and interaction
- Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs
- Manage employee recruitment and development effectively
- Identify and implement staff development and training needs to support an effective succession plan
- Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations
- Maintain knowledge of current industry developments and best practices
- Participate in committees and projects that will support the organization's goals and objectives
Requirements:
- Bachelors Equivalent combination of education and experience
- 4-6 years Casualty Claims handling required with Litigation experience
- 1-3 years Supervisory required
- Advanced organizational, planning and delegation skills critical
- Advanced oral and written communication skills necessary
- Advanced interpersonal skills essential
- Ability to effectively lead change required
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
- Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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