Client Billing Specialist
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Job Description
Client Billing Specialist handling the full lifecycle of client billing for a healthcare innovation company. Focused on invoice accuracy, collections, and financial operations in a fast-paced startup environment.
Responsibilities:
- Generate, review, and send accurate client invoices based on contract terms and service details.
- Run the full collections cycle, including timely follow-ups, payment plan coordination, and partnering with Client Success on dispute resolution.
- Maintain accurate, audit-ready billing and finance records.
- Surface payment risk early and partner cross-functionally on resolution.
- Support special billing situations including payment plans, scope changes, and client transitions.
- Identify operational bottlenecks in the billing process and contribute to automation and workflow improvements over time.
Requirements:
- 2-4 years of experience in billing operations, finance operations, AR/AP, accounting, or similar roles, where you've owned the end-to-end invoicing and collections cycle.
- Strong attention to detail — you catch errors before they go out.
- Comfortable with complex billing scenarios (tiered pricing, proration, deposits, payment plans, disputes) and translating contract terms into accurate invoices.
- Excellent written and spoken communication — you can hold a firm but professional collections conversation and explain billing clearly to clients.
- Experience with modern billing and payment platforms (e.g. Stripe, Ramp, Mercury), strong spreadsheet skills, and comfort working across CRM and ticketing tools.
Benefits:
- Highly competitive salary and stock option grants (we want you to share in our growth).
- Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)
- Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
- Work from home, remote job, with flexibility.
- Paid holidays and vacation time; paid sick time.
- HMO coverage; we prioritize your health and well-being.
- Culture of mentorship, learning, independence, and critical thinking.
- This role operates in Eastern Time (EST) hours.
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