Client Director
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Job Description
Client Director growing strategic enterprise accounts for Nexthink, a digital employee experience platform. Driving renewals, expansion, executive relationships, and commercial performance.
Responsibilities:
- Own Nexthink's most important and complex enterprise relationships
- Serve as the executive face of Nexthink for a defined portfolio of marquee accounts
- Drive renewals and expand platform adoption
- Build multi-threaded, CxO-level customer relationships
- Connect Nexthink's capabilities to client priorities, including reducing IT costs, improving employee productivity, and protecting the digital workplace
- Build and deepen relationships across assigned accounts, from IT and service desk teams to CIO and C-suite
- Develop and execute strategic account plans
- Drive license expansion, professional services adoption, and renewal excellence
- Set the commercial direction and remain accountable for portfolio results
- Partner with clients to create outcomes-driven roadmaps aligned with business priorities
- Orchestrate internal Nexthink resources across functions and geographies
- Lead strategy and hold teams accountable for customer success
- Manage worldwide deployment and development of assigned accounts
- Coordinate resources across regions for consistent, high-impact engagement
- Own the book of business and achieve targets across licenses, renewals, and professional services
- Maintain accountability for the commercial health of the portfolio
Requirements:
- 10+ years of enterprise technology sales or account leadership experience
- Track record of consistently exceeding multi-million dollar revenue targets
- 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts
- Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories
- Demonstrated success engaging and influencing executive-level stakeholders, including CIO, CHRO, and other C-suite stakeholders
- Ability to build a three-year account vision and close the quarter
- Disciplined pipeline management and rigorous qualification
- Ability to lead virtual teams by influence, not authority
Benefits:
- 100% covered company health, dental, and vision benefits
- Life insurance coverage
- Long-term disability coverage
- Accidental death/personal loss coverage
- Flexible hours
- Unlimited paid time off
- 15 days of holidays
- 11 company-paid holidays
- 3 extra days for volunteering
- Hybrid work model balancing office and remote work
- Structured onboarding to foster connections and team integration
- Free access to professional training platforms
- Up to 16 weeks of paid leave for birthing parents/primary caregivers
- 6 weeks of paid leave for secondary caregivers
- 401(k) plan with up to 4% company matching contributions, vesting immediately
- Bonuses for referring successful hires after three months of continuous employment
- Commission or performance bonus plan may apply
- Additional opportunity to earn commissions above the OTE range
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