Client Service Specialist
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Job Description
Client Service Specialist providing front line support and care to clients at Sterling Brokers. Supporting inquiries and escalations while contributing to initiatives in a remote work setting.
Responsibilities:
- Providing a best-in-class service experience to the Sterling Brokers book of clients and plan members
- Supporting day-to-day inquiries and escalations from your clients and members
- Answering questions about benefit coverage, claims processes, registration, and insurance carrier rules
- Supporting escalations from clients and members to ensure a swift resolution
- Participating as an active member of our CSS Team which meets daily to ensure alignment on priorities and support any issues that arise day to day
- Contributing to cross-functional initiatives to innovate and improve our client journey, SCB products, and other improvement initiatives
- Other duties as assigned
Requirements:
- 3+ years of experience in the Group Benefits Industry (e.g. working with an insurance carrier, Third Party Administrator, in Human Resources, etc)
- 3+ years experience in Account Management, Client Services, or Customer Success
- LQP, GBA or CEBs designations are an asset
- Passionate about remote work and building relationships virtually
- Experience with MS Office Suite is required (particularly Excel)
- Comfort with a wide range of web applications (e.g. Salesforce, Zendesk, Monday.com)
- Ability to prioritize tasks efficiently
- Strong time management skills with an ability to hit deadlines as required
- Prefer fast-paced environments with the ability to learn and grow
- French Bilingual fluency is an asset.
Benefits:
- Competitive salaries and benefits
- Remote working opportunities
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