Client Services Associate – Fixed Term
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Job Description
Client Services Associate delivering exceptional customer support for Guardant Health’s oncology services through various channels. Involved in customer outreach, data entry, and operations management.
Responsibilities:
- Exceptional support to Guardant Health’s customers, clinical laboratory and country representatives.
- Support day-to-day operation and in-time-in-full white-glove service delivery.
- Triage workloads and inquiries.
- Ensure efficient management of accounting and revenue cycle operations.
- External and internal customer outreach to obtain missing information, support collections, and inform.
- Enter new customer information in Salesforce.
- Adhere to SOP’s pertaining to Operational requirements.
- Appropriately field calls for payment collection or reimbursement and billing and process them.
- Work closely with other Client Service teams to ensure exceptional support.
Requirements:
- 1-2 years experience of working in customer services and billing role involving direct interaction with preferably typical healthcare stakeholders, including patients and family members.
- Strong interpersonal skills, able to communicate with internal and external stakeholders.
- Able to handle conversations effectively and resolve inquiries and complaints to the mutual satisfaction of both parties.
- Knowledge of Client Services and Medical Billing process is a plus.
- Knowledge of cancer and medical oncology is a plus.
- Proficiency in English and min. one other EU language is required.
- Strong communication skills with the ability to coordinate administrative tasks and group meetings.
- Proficient with MS Office, customer relationship management (CRM) software and feeling comfortable with daily use technologies.
Benefits:
- Employees can work remotely
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