Associate Vice President – Strategic Accounts, Client Success
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Job Description
Strategic accounts leader guiding health system clients and teams. Optimizing ambulatory and home infusion programs for CarepathRx's enterprise partners.
Responsibilities:
- Oversee a portfolio of enterprise-level health system accounts
- Establish and manage structured tracking and regular review frameworks to monitor account health, drive continuous growth, and align with clients' long-term strategic goals
- Direct, mentor, and align a multidisciplinary client success team
- Equip the team with strategic direction, operational tools, and technical access to execute deliverables and exceed client expectations
- Serve as the primary executive-level bridge between client leadership and internal operations
- Build partnerships to drive successful launch, expansion, and retention of ambulatory and home infusion businesses
- Consult with clients to design, implement, and optimize ambulatory infusion programs
- Assess workflows, identify operational bottlenecks, and implement scalable solutions
- Provide subject matter expertise in home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain, cleanroom/compounding operations, and infusion revenue cycle management
- Provide on-site and remote support for complex infusion engagements
- Oversee day-to-day project delivery, planning, resource allocation, and timely achievement of objectives
- Troubleshoot clinical and operational challenges and develop alternative strategies
- Align client business goals with operational realities and regulatory compliance
- Develop internal strategy and participate in key client executive engagements
- Develop standard policies, procedures, organizational reporting models, and implementation playbooks
- Contribute to continuous improvement of CarepathRx's infusion consulting capabilities
Requirements:
- High School Diploma or GED required
- Master's degree in Business Administration, Healthcare Administration, Pharmacy, or a related field preferred
- 10+ years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services
- 5+ years of leadership experience with responsibility for leading teams, strategic initiatives, or enterprise-level client relationships
- Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth
- Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders
- Strong understanding of the clinical, operational, and financial drivers of infusion services
- Proven ability to identify business opportunities and translate strategy into measurable operational and financial results
- Experience leading complex, cross-functional initiatives involving operations, clinical teams, finance, technology, and client leadership
- Strong executive presence with excellent communication, presentation, negotiation, and relationship-management skills
- Demonstrated ability to analyze performance data, identify trends and operational gaps, and develop actionable recommendations
- Ability to navigate complex client environments, influence without direct authority, and balance multiple strategic priorities
- Experience developing and mentoring high-performing teams
- Ability to travel as needed to support health system partners and business priorities, up to 25%
- If working from home, internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits:
- Annual bonus eligibility
- Long term incentive plan eligibility
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Cable broadband or fiber optic internet requirement for home workers with minimum 10Mbps download/5Mbps upload
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