Lead D365 CRM Consultant
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Job Description
Lead D365 CRM Consultant für WBS GRUPPEs Bildungs- und gemeinwohlorientierte Digitalplattform. Verantwortlich für Dynamics 365, CRM-Konzeption, Anforderungen und fachliche Führung des Anforderungsteams.
Responsibilities:
- Take functional ownership of the Microsoft Dynamics 365 platform
- Ensure that requirements, processes, and data work together effectively across all areas
- Drive the strategic development, functional design, and implementation support of the CRM ecosystem
- Provide functional guidance to the requirements team
- Own the overall functional design of the CRM system
- Ensure consistent integration of Dynamics 365 Sales, Customer Insights, and customized system areas
- Analyze and prioritize requirements from business units and translate them into solutions, user stories, and optimized end-to-end processes
- Define functional requirements for the data model and business processes, collaborating with the Tech Lead and stakeholders
- Make functional decisions in cases of conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts
- Provide functional leadership to the requirements team and further develop its expertise, methodologies, and standards
- Monitor new features, releases, and developments in the Microsoft ecosystem and derive initiatives for the CRM platform
Requirements:
- At least 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or in a comparable role within the Microsoft Dynamics 365 Customer Engagement environment
- Ideally, experience in consulting or implementation projects
- Strong expertise in Microsoft Dynamics 365 Sales
- Ideally, experience with Dynamics 365 Customer Insights
- In-depth understanding of the standard functionality of the Microsoft Dynamics 365 platform
- Experience analyzing, modeling, and optimizing business processes
- Experience formulating precise requirements, user stories, and acceptance criteria
- Very good understanding of Microsoft Power Platform, Dataverse, and integration architectures
- Ability to functionally evaluate configurations, customizations, and bespoke developments
- Experience facilitating workshops and collaborating with business units, stakeholders, and key users
- Proven experience in the functional development of colleagues and in establishing methodologies, standards, and capabilities in requirements management
- German at least C1 level
- English at least B2 level
- Confident use of AI-supported working methods
- Good understanding of D365 licensing models and their impact on functionality and costs
- Knowledge of Microsoft Dynamics 365 Business Central and CRM and ERP processes is desirable
- Experience with migration projects or replacing and consolidating legacy system landscapes is desirable
- Experience providing functional leadership and collaborating with external implementation partners is desirable
- Practical experience with agile ways of working and Azure DevOps is desirable
- Microsoft certifications in the Dynamics or Power Platform space, such as MB-210, PL-200, or PL-600, are desirable
- Experience with Power BI and industry knowledge in the education, NGO, or social-impact sector is desirable
Benefits:
- 30 days of annual leave
- Home office options
- Sabbatical
- Up to 180 days of working abroad
- Vacation and workations at our seminar centers in Berlin and Pommritz
- Offers and discounts through Corporate Benefits
- Company running events
- Sports and relaxation programs with Voiio
- JobRad bicycle leasing
- Corporate fitness with EGYM Wellpass
- Yoga retreats
- Dietary supplements
- Ergonomic workplace equipment
- Coaching and consulting services
- A wide range of training opportunities
- Three professional development days
- Individual professional and personal development
- LinkedIn Learning
- Team development programs
- Leadership Management Program
- Microsoft 365 with Copilot
- Excellent compatibility between career and family life
- Paid days off to care for sick children
- Family vacations at our seminar centers
- Paid special leave to care for relatives
- Digital childcare and tutoring with Voiio
- Annual celebrations
- Mindful meeting culture
- Onboarding seminars and onboarding buddies
- Open culture of learning from mistakes and giving feedback
- Autonomous working environment
- Meaningful work with social impact
- Commitment to the common good, with a focus on sustainability
- Herzensprojekte by WBS GRUPPE donation campaign
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