Client Success Intern – Summer
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Job Description
Client Success Intern helping drive client success and product adoption at Experian. Collaborating with teams to monitor performance trends and resolve client issues.
Responsibilities:
- Monitor client volume trends and identify changes or anomalies affecting performance.
- Resolve client issues, including inquiries and escalations.
- Participate in scheduled client calls to support issue resolution, solution agreement, and relationship management.
- Distribute weekly/monthly volume reports, AUP and batch reports.
- Perform access portal demos for assigned clients.
- Collaborate with cross‑functional teams (Sales, Operations, Product, and Client Success) to develop projects.
- Support efforts aimed at driving volume growth, improving efficiency, and enhancing client performance.
Requirements:
- Currently enrolled in a minimum of a Bachelor's program in Business or related field of study
- Return to school in Fall 2026 to complete degree
- Analytical, problem-solving, and dot-connecting skills with the ability to develop awareness
Benefits:
- Fully remote
- Volunteer Time Off
- Great compensation
- Flexible work schedule
- Eligible for 401(k) participation in 90 days
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