Client Success Manager
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Job Description
Client Success Manager responsible for managing client relationships and ensuring satisfaction with software solutions. Driving account growth and optimization through user engagement and support.
Responsibilities:
- Develop deep relationships with client stakeholders to understand and execute the program objectives.
- Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome.
- Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed.
- Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships.
- Analyze client reports and invoices to ensure optimal program outcomes.
- Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences.
- Perform additional duties and special projects as assigned.
Requirements:
- Bachelor’s degree in business, Information Systems, or a related field
- 3+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
- Proven ability to manage enterprise clients and deliver business outcomes through technology.
- Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
- Excellent communication and client engagement skills.
- Experience with CRM and analytics tools (e.g., Salesforce).
Benefits:
- Health insurance
- Flexible Spending Account (FSA)
- Dental and vision insurance
- 401(k) retirement plan
- Paid time off
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