Client Success, Point of Contact
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Job Description
Client Success Point of Contact facilitating client-talent partnerships in a remote environment. Overseeing engagement health and addressing operational issues for long-term success.
Responsibilities:
- Serve as the primary liaison between clients, remote talent professionals, and internal teams.
- Manage the full client and remote talent professional journey from pre-onboarding to offboarding.
- Conduct regular check-in calls with both clients and remote talent professionals to monitor engagement health.
- Identify early signs of potential risks such as misaligned expectations, communication breakdowns, workload concerns, or performance issues.
- Manage replacement or transition processes when needed based on client requests or operational considerations.
- Coordinate closely with recruitment, HR, and internal teams to ensure smooth transitions.
Requirements:
- Experience working within the remote staffing, outsourcing, or virtual talent industry is strongly preferred.
- Proven experience in client success, account management, partnership management, or operations roles.
- Strong understanding of the dynamics between clients and remote talent professionals in a service-based model.
- Demonstrated ability to identify operational risks and proactively resolve partnership issues.
- Experience conducting performance discussions, check-ins, and engagement reviews.
Benefits:
- Flexible working arrangements
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