Client Support Specialist – Level I
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Job Description
Support Specialist assisting clients with inquiries via phone and Intercom. Collaborating on content creation and participating in team initiatives in a remote work environment.
Responsibilities:
- Offer timely and professional support to clients via phone and Intercom
- Apply standard procedures to address inquiries
- Help maintain positive client relationships
- Participate in regular team meetings and training sessions
- Collaborate with colleagues on content creation tasks
Requirements:
- 1+ years of customer service experience
- Ability to effectively communicate verbally and in writing
- Experience with Salesforce and Intercom preferred
- An empathetic, positive approach to customer interactions
- Basic technical skills with curiosity
Benefits:
- health, dental, and vision coverage
- disability insurance
- life insurance
- paid time off
- 401(k) plan
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