Client Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Support Specialist for Internet Testing Systems, providing support for online assessment solutions. Handling customer inquiries across phone, email, and chat in a dynamic work environment.
Responsibilities:
- Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET.
- Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platforms
- Respond to email and chat requests
- Support on-call rotation for after-hours calls and escalations as needed
- Handle ad hoc projects and tasks including maintaining our internal knowledge base
- Review of ITS applications, review of HTML & SQL and evaluate technical issues
Requirements:
- Flexible availability for morning/afternoon shifts including a seasonal Saturday schedule
- Bachelor’s degree or equivalent experience in an IT environment w/ course work in database related fields
- General knowledge of Windows, Mac, and mobile operating systems
- General knowledge of web browsers
- General knowledge of network technologies
- SQL & HTML experience a plus
- Knowledge of the testing industry a plus
- Strong troubleshooting & analytical skills
- Strong customer service skills
- Ability to multi-task
- Excellent interpersonal and communication skills
- Strong leadership skills a plus
Benefits:
- Competitive salary
- Profit sharing through annual bonus
- Remote & Hybrid Options
- Health / dental / vision insurance
- Company-paid life, STD, LTD
- Tuition / training reimbursement
- Certification Bonuses
- 401K Matching
- Dog-friendly office
- Top Workplace in Baltimore
- Casual working environment
Report this job
Job expired or something wrong with this job?
Similar Jobs
Customer Support Representative
Customer Support Representative at Auto Glass Now providing timely responses to customer inquiries via phone and email. Handling customer orders, complaints, and service applications.
Implementation Support Specialist
Implementation Support Specialist at Abbott focuses on product implementation and customer training in diagnostics. Engages with healthcare professionals to improve patient care through innovative diagnostic tools.
Customer Support & Sales Specialist
Customer Support & Sales Specialist assisting global customers with SaaS product. Onboarding and supporting customers while driving adoption and providing plan recommendations.
L1 Customer Service Representative
Customer Service Agent at GovAssist handling inquiries in travel consultancy via phone, email, and live chat. Ensuring first-contact resolution and logging interactions for seamless follow-up.
Customer Service Representative – Medical Self Pay
Customer Service Representative handling medical self-pay inquiries for Savista. Negotiating payment plans and ensuring quality patient care through effective communication and documentation.
Customer Service Professional
Customer Service Representative at Manulife handling inquiries in insurance sectors. Delivering professional service and fostering customer satisfaction in a remote work environment.
Customer Care Dispatcher
Customer Care Representative ensuring exceptional service to customers, handling requests, and scheduling. Interacting via phone, email, and chat in a fully remote capacity.
Customer Service Fraud Detection
Customer Service Agents perform fraud detection tasks like responding to inquiries and scheduling evaluations. Must meet technical requirements and support members in the process.
Medical Transportation Customer Service/Scheduling
Remote Medical Transportation Customer Service/Scheduling position at L42M LLC. Responsibilities include assisting members with transportation issues and collaborating with various departments.
Customer Support, German
Customer Support Agent providing assistance to German-speaking clients in Greece. Supporting high-value clients in digital advertising through various communication methods.
Applications Support Specialist
Applications Support Specialist at Altus Group providing technical support on real estate platforms. Involves troubleshooting, client communications, and system maintenance with opportunities for growth.
Customer Service Representative – Automotive
Customer Service Representative for automotive industry responding to customer support requests. Managing issues via phone and email in a fast-paced environment while supporting team operations.
Customer Support Associate, Book Fairs – Seasonal Full Time
Seasonal Customer Support Associate providing exceptional service via phone and email for school book fairs. Supporting school coordinators with inquiries and operational assistance during busy periods.
Customer Care Rep
Customer Care Rep providing support for inquiries and insurance policy needs in a remote setting. Delivering exceptional customer service while working within compliance and legal requirements.
Computer User Support Specialist, Secret Clearance
Computer User Support Specialist providing technical support and IT infrastructure assessments for federal program. Conducting evaluations and ensuring compliance with operational efficiency policies.
Customer Service Rep
Customer Service Rep delivering a best-in-class experience to US customers through phone and email. Resolving inquiries and collaborating with teams while working remotely.
Customer Service Representative
Customer Service Representative handling remote inquiries regarding insurance products. Engaging clients through multiple channels with a focus on exceptional service.
Customer Service Representative, Data Information Processor
Customer Service Processor in repossession industry administrating client assignments and processing services. Managing high call volume and multitasking across systems for efficient operations.
Bilingual Customer Service Representative – Spanish, English
Bilingual Customer Service Representative in New York providing exceptional customer service through phone and chat. Resolving complex issues while ensuring customer satisfaction in a remote work environment.
Customer Service Representative
Customer Service Representative managing customer inquiries and processing orders for Fellers, LLC. Focus on improving customer satisfaction and maintaining service level targets in a remote setting.