Customer Experience & Insights Analyst, Mid-level
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Job Description
Analista de Customer Experience & Insights incumbido de operar e gerenciar pesquisas de experiência do cliente. Atuando na análise de dados e construção de relatórios gerenciais.
Responsibilities:
- Load, validate and maintain databases in the Qualtrics platform.
- Design and configure satisfaction, experience and market surveys using Qualtrics.
- Develop dashboards and management panels to monitor KPIs and results.
- Perform quantitative and qualitative analyses of survey results.
- Conduct analysis of comments and open-ended responses, identifying trends, opportunities and pain points.
- Execute and monitor survey distributions to different audiences.
- Monitor surveys in the field, ensuring quality and adherence to schedules.
- Prepare periodic Excel reports with indicators, field status and consolidated results.
- Support business areas in interpreting results and identifying improvement opportunities.
- Ensure the quality, integrity and consistency of collected data.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Statistics, Psychology, Social Sciences, Engineering, Technology or related fields.
- Experience with the Qualtrics platform.
- Knowledge in designing and managing market, satisfaction or customer experience surveys.
- Intermediate to advanced Excel.
- Experience creating dashboards and executive reports.
- Knowledge of data analysis and interpretation of metrics/KPIs.
- Experience with open-text analysis and comment categorization is a plus.
Benefits:
- Professional development / training
- Flexible working hours
- Learning and knowledge-sharing culture
- Diversity and inclusion
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