Clinical Form Specialist
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Job Description
Clinical Form Specialist configuring accurate PDF forms for Heidi, an AI healthcare platform. Supporting clinicians and internal teams across global healthcare workflows.
Responsibilities:
- Receive, triage, and configure user-submitted, enterprise, and community form requests
- Set expectations with clinicians and internal team members regarding feasibility, trade-offs, and timelines
- Label and type every incoming form field in Field Recognition
- Choose field types including text, number, date, checkbox, radio button, dropdown, and signature
- Set character limits while preserving form layout
- Prepare source PDFs, add missed fields, and resize and align fields
- Identify patterns and edge cases, feeding insights to the forms and growth teams
- Create guides and worked examples for internal teams
- Manage workload across regions and urgency levels, escalating volume or complexity when needed
- Develop working knowledge of Heidi and clinicians' workflows across specialties, settings, and regions
Requirements:
- Quick learner able to pick up Heidi's product fast and work autonomously with high accountability
- Highly organised with effective time management
- Clear, direct communication skills
- Judgment to identify when a form requires discussion or escalation
- Patience for detailed, repetitive work and checking own output
- Comfort with ambiguity and improving processes
- Strong working knowledge of Adobe Acrobat or form-building tools
- Ability to prepare source PDFs, add missed fields, resize and align fields, set character limits, and unlock secured files
- Prior experience with Notion, Intercom, or similar software tools is advantageous but not required
- Clinical background is helpful but not required
- Genuine excitement about AI in healthcare
Benefits:
- ₱15,000 annual learning and development budget
- ₱3,000/month health and wellness allowance
- ₱10,000 home office budget
- 26 weeks paid primary parental leave
- 18 weeks paid secondary parental leave
- Fertility support up to ₱150,000
- Four weeks of work from anywhere per year
- Comprehensive HMO coverage for you and up to two dependents
- Sustainable performance and mental health support
- Flexible schedule; you set your schedule
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