Clinical Specialist, TEG
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Job Description
Haemonetics TEG Clinical Specialist training hospital clinicians and expanding hemostasis technology use across San Jose accounts. Providing field-based case support, account growth, and implementation assistance.
Responsibilities:
- Function as TEG product line Clinical Advisor to customers
- Drive utilization and expansion of the TEG product line at existing customer sites within the defined territory
- Support account management and sales through clinical education and ongoing case support
- Manage the territory’s existing TEG customer base
- Increase product usage, expand the customer base, and generate revenue growth through clinical education
- Train new and existing customers on all product and clinical aspects of the TEG line
- Provide onsite support in laboratory, critical care, and operating room settings
- Ensure customers can safely and efficiently operate TEG equipment, software, and disposables and interpret TEG results
- Develop clinical champions and relationships with key decision makers at hospital accounts
- Provide dedicated onsite support for new customers going live and additional assays, including after-hours support
- Investigate and resolve technical, operational, and clinical customer concerns with cross-functional teams
- Maintain customer and territory records in the CRM tool
- Support VAD/ECMO, Trauma, CV, High Risk Obstetrics, Liver transplant, Vascular, and Critical Care clinicians
- Understand competitive landscapes and convert existing-account business to TEG
- Collaborate with Account Managers on key-account expansion, revenue forecasting, and business planning
- Provide regional and national tradeshow support
- Drive demand for device and software upgrades and add-on devices
- Support laboratory installation, validation, verification, training, competency, SOP, and IQCP development
- Prospect and develop multi-level relationships, including C-level relationships
- Participate in product development, market-needs, quality-investigative, and product-launch activities
- Provide feedback to Sales, Marketing, and R&D
Requirements:
- Bachelor of Arts or Science required
- Master of Arts or Science or Business Administration preferred in Science or medical related profession
- 3 plus years industry or clinically related experience, preferably in complex medical devices and/or critical care environment
- Knowledge of hemostasis management required
- Strong technical/clinical aptitude to understand and train customers and users on products
- Ability to run the TEG® Analyzer, understand application of results, and manipulate the software
- Residence in the San Jose, CA area
- Ability to support daily travel and 15–20% overnight travel
Benefits:
- Sales incentive (commission) under the applicable plan terms
- Discretionary annual bonus for non-sales roles
- Eligibility to participate in the Company’s long-term incentive plan
- 401(k) with up to a 6% employer match and no vesting period
- Employee stock purchase plan
- “Flexible time off” for salaried employees
- Three to five weeks’ vacation annually for hourly employees, based on tenure
- Up to 64 hours annually of paid sick time
- Paid and/or floating holidays
- Parental leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Health and welfare benefits
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