Associate Clinical Specialist, Pain Interventions
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Job Description
Medtronic clinical specialist supporting surgical procedures, patient care, and physician education for pain intervention therapies. Field-based coverage across Tallahassee and Southwest Georgia hospitals and clinics.
Responsibilities:
- Support Neuromodulation Pain, Target Drug Delivery, and Interventional Therapies through surgical coverage, follow-up support, troubleshooting, customer service, and education
- Provide field-based support at hospitals, clinics, and physician offices throughout Southwest Georgia/Tallahassee and surrounding areas including Thomasville, Valdosta, and Moultrie
- Drive to multiple accounts approximately 50% of the time, including overnight travel
- Represent Medtronic during surgical procedures by ensuring equipment and products are available
- Provide technical support, device selection, programming, and testing of device systems
- Manage patients through all phases of the clinical process and educate them on Medtronic products
- Provide clinical support during surgeries, re-programmings, troubleshooting, and follow-ups
- Respond to technical inquiries from customers, patients, and colleagues
- Maintain knowledge of competitive products
- Train physicians, hospital personnel, and office staff through teaching sessions, in-services, education programs, seminars, and symposia
- Assist management and sales training with education and training of new district employees
- Complete event reporting and documentation using Medtronic technology tools
- Place customer service orders for pending purchase orders and product replacement
- Work with materials management to collect purchase orders for covered cases
- Manage case-coverage inventory, product transactions, cycle counts, retrievals, turnover, and expiration/hold controls
- Contribute to quarterly district, regional, and national initiatives
- Partner with sales representatives to achieve territory/district business goals and document quarterly activities
- Visit accounts to replenish literature and maintain relationships with office staff
- Use Excel, mobile phones, iPads, laptops, and/or Samsung tablets
- Manage business expenses and budgets
- Complete required therapy training and comply with applicable quality policies
- Maintain schedule flexibility for clinical events outside normal hours, including weekends and after-hours work
- Travel to district cases and occasionally other districts as directed
Requirements:
- High School Diploma or GED with a minimum 4 years of clinical or medical sales experience; OR Associate Degree with a minimum 2 years of clinical or medical sales experience; OR Bachelor’s degree
- Must reside within the assigned Southwest Georgia/Tallahassee territory
- Valid driver's license and active vehicle insurance policy
- Unrestricted U.S. work authorization at the time of hire and for the duration of employment
- Ability to function using healthcare universal precautions
- Ability to work weekends, evenings, nights, and overnight travel when required
- Ability to work efficiently and autonomously with little direction outside clinical events
- Ability to attend national meetings, district meetings, and training
- Ability to wear a 7–9 lbs protective lead apron for extended periods
- Ability to lift up to 40 lbs
- Ability to sit, stand, and/or walk for 8+ hours per day
- Ability to bend/stoop, squat, and balance frequently
- Close vision, distance vision, depth perception, and ability to adjust focus
- For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- Preferred: Bachelor’s degree in a health care related field
- Preferred: Registered nurse or HCP experience in a sterile environment
- Preferred: Clinical experience with implantable neurological products and patient care
- Preferred: Experience servicing medical personnel on product use
- Preferred: Medical device or pharmaceutical company experience and clinical experience in neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
- Preferred: Understanding of basic reimbursement and healthcare environment
Benefits:
- Sales Incentive Plan (SIP)
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps global well-being program
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan for eligible employees
- Reasonable accommodations for qualified individuals with disabilities
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