Clinical Outreach Specialist
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Job Description
Clinical Outreach Specialist connecting complex-care clients with Vynca’s Enhanced Care Management services. Conducting high-volume outreach, chart reviews, assessments, and care coordination remotely.
Responsibilities:
- Engage with prospective clients and record all interactions in the Client Relationship Management (CRM) system
- Make 60–100 outbound calls daily to prospective clients
- Educate prospective clients about Enhanced Care Management (ECM) services
- Assess client needs and link clients with the care management team
- Convey essential information and client preferences to the care team for personalized care planning
- Assist clients with psychosocial assessments and develop care plans with clear, actionable goals
- Review medical charts to document client needs and recommend appropriate interventions
- Apply Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Participate in weekly Team Operations Meetings to coordinate and optimize care delivery
- Work remotely and/or in person with Vynca patients and clients
- Use computers, laptops, electronic health records, and video-conferencing technology throughout the workday
Requirements:
- Willing and able to work Monday through Friday, 8:30am–5:00pm Pacific Time, with flexibility for potential evenings and weekends
- Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field
- Minimum of 2 years of telephonic outreach or enrollment experience in a high call volume environment
- Experience working with complex care clients and ECM Populations of Focus
- Excellent oral and written communication skills
- Positive interpersonal skills for effective client engagement
- Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records
- Prior experience in a remote role
- Quiet, secure workspace to ensure member privacy
- Ability to test internet speed to ensure smooth application functionality
- Bilingual English/Spanish highly preferred
- Applicants must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington
- Background check, potentially including drug test or other health screenings, required prior to employment
- Patient-, client-, or customer-facing employees must be vaccinated against COVID-19 and influenza; accommodations may be considered
- Identity and work eligibility verification using E-Verify upon hire
- Occasional reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less
Benefits:
- Medical, dental, and vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401(k)
- Wellness benefits
- Mileage reimbursement for field roles per IRS guidelines
- Occasional travel to training or company events
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