Senior Principal, Clinical Specialist
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Job Description
Clinical Specialist supporting Quest medical-device sales, clinical evaluations, and hospital implementations. Serving cardiac-care customers across the Western US through presentations, account management, and extensive travel.
Responsibilities:
- Assist the Territory Sales Manager with selling, promoting, and strategically managing Quest products
- Lead clinical evaluations, trials, and installations
- Collect, analyze, and present data
- Give clinical presentations at professional meetings, cardiothoracic residency and fellowship programs, and perfusion schools
- Report to the Senior Clinical Services Manager
- Serve as a key business partner to Quest clients and maintain strong customer relationships
- Respond to customer needs and product or service complaints
- Coordinate clinical evaluations, trials, and installations
- Act as a clinical liaison to the R&D team
- Attend industry tradeshows
- Schedule meetings with current and potential customers to achieve revenue and unit growth objectives
- Develop and implement business plans and provide accurate sales forecasts
- Analyze sales figures and reports to identify account needs and support annual sales goals
- Determine customer needs, goals, product usage, and case types through discussions with physicians and hospital personnel
- Develop hospital relationships and identify purchasing decision makers
- Educate customers on product merits and proper clinical usage through presentations and demonstrations
- Proctor procedures in hospital operating rooms to ensure proper product use and successful implementation
- Support customers and business needs across the territory through extensive weekly overnight travel, including some travel outside the territory
- Build quality into all aspects of work and comply with FDA and worldwide quality and compliance regulations
- Attend required Quality & Compliance training
- Follow corporate Quality and Regulatory procedures and customer complaint reporting processes
- Promptly report non-compliance issues to appropriate quality, regulatory, compliance, or administrative personnel
Requirements:
- CCP preferred
- Bachelor’s Degree or equivalent medical device experience
- Minimum of 5 years medical device experience and clinical support of mechanical circulatory systems
- Demonstrated record of clinical expertise
- Solid understanding of the specified functional area and application of business concepts, procedures and practices
- Ability to manage time and resources within the assigned territory
- Compliance with hospital credentialing systems and governmental regulations
- Ability to build teamwork and maintain collaborative relationships
- Ability to operate within an established budget
- Ability to select innovative and practical methods for problem resolution
- Ability to establish and cultivate an extensive support network
- Ability to influence middle and upper management and external customers on technical and business solutions
- Ability to develop less experienced staff; may lead project teams
- Basic to intermediate skills in Microsoft Excel, Word, SharePoint, Outlook, Wufoo, and familiarity with CRM tools
- Valid driver’s license
- Must speak English
- Education and experience sufficient to understand and comply with U.S. and worldwide medical device regulations
- Competence with 21 CFR 820, 801, 803, 806 and applicable federal regulations and quality standards
- Must not be debarred by FDA for work in any Medical Device or Pharmaceutical business
Benefits:
- Supportive culture in a growing and dynamic work environment
- Professional development and skill-building opportunities
- Career advancement opportunities
- Inclusive and diverse workplace
- Incentive programs and services made available to developing accounts
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